Frequently Asked Questions
Everything you need to know about shopping with Palmetto Moon
What is Palmetto Moon's return policy?
We accept returns of unworn, unwashed, and tagged merchandise within 30 days of purchase for a full refund. Items must be accompanied by the original receipt or packing slip.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Currently, Palmetto Moon only ships to addresses within the United States. We are looking into expanding our shipping options in the near future.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also log into your account on our website to view your order status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I return an online purchase to a physical store location?
Yes, most items purchased online can be returned to any Palmetto Moon retail location. Please bring your order confirmation email and the original form of payment.